Customer feedback - Sydney Institute

Student and employer satisfaction
Graduates
Employers
International Students
Commercial Clients

Sydney Institute welcomes your comments and feedback on the services you have received. Please use our feedback form to send us your comments.

Student and employer satisfaction

Student and employer satisfaction is the only measure of success for a career education and training provider. Below you will find some feedback from local students, international students, business clients and employers about their Sydney Institute training programs and experiences.

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Graduates

Mark Mitchell, Diploma of Web Design and Development, TAFE Sydney Institute

94.4% of Institute graduates advised they would recommend the Institute to others, while 87.5% reported that they were satisfied with the overall quality of training.
^{Source: NCVER 2008 Student Outcomes Survey November 2008}

“It only took me a year to complete my TAFE course and I landed a job in web design straight away.”
_{- Mark Mitchell, Diploma of Web Design and Development}

“I’m now studying nutrition at Wollongong University. Thanks to my TAFE studies I received exemptions and I now have a much lighter load.”
^{- Katie McPherson, Diploma of Laboratory Technology (food testing)}

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Employers

83% of NSW employers were satisfied or very satisfied with TAFE NSW as their main provider of apprenticeships and traineeships training. 85% of employers in NSW advised that they were satisfied or very satisfied with TAFE NSW as their main provider of other nationally recognised training.
^{Source: NCVER Employers' use and views of the VET system2007 Released January 2008}

“The quality of training at Sydney Institute specifically for the travel industry is top of the line. I always hire quality students from Sydney Institute. The skills and the training that they come in with are very relevant to our industry.”
^{- Amelia Mulcorny, Recruitment Executive, The Travel Corporation}

” Energy Australia has been working with Sydney Institute for over fifty years. Despite competition from private training providers, we still find TAFE to be superior in delivering training for our industry.”^{- Tom Emeleus, Manager Training Energy Australia}

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International Students

In 2007 Sydney Institute had over 3,300 international enrolments from 59 countries and reported high levels of satisfaction with their programs. 94% of the Institute's international students and 90% of Sydney Institute English Language Centre students rated program content and delivery as Good, Very Good or Excellent.
^{Source: TAFE NSW – Sydney Institute International Business Unit data 2007}

“The sky’s the limit. As long as you’ve got the motivation, TAFE has got the courses to get you there.”
^{- Tanya Robinson, International Student, Business}

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Commercial Clients

97% of the Institute's commercial training participants reported Good, Very Good, or Excellent satisfaction levels with visual aids, course notes, facilities, equipment, trainer's presentation, trainer's knowledge, program content, and with Institute business coordination staff.
^{Source: TAFE NSW – Sydney Institute National Business Unit data 2007}

“I would recommend the Sydney Institute for any organisation that wants to implement training utilising the services and expertise of a TAFE college.”
^{- Dennis O’Brien, National Education Manager, ACP logistics}

“The RTA has worked with Sydney Institute for a number of years to deliver our Certificate IV in Business Management. They take the time to understand our business, our tools and resources, and we’ve been delighted to deal with them. They deliver a program to suit our needs.”^{- Amanda El Bahou, Training Operations Manager, Roads and Traffic Authority NSW}

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